Webinars

Thank you very much for your interest in the RMS Webinar program. Webinars have been held monthly since January 2008. The RMS Webinar program replaces our monthly newsletter program. We believe we can provide you with far more information in a much more timely manner. You may have as many people attend a webinar as you wish.

Each month, you will receive an email inviting you to join us for the upcoming webinar. The email will include all of the required login and password information. If you do not have an email address or you do not regularly check your email, you can log on to the client section of our website by clicking on the webinar you would like to attend (see schedule below) and entering your email address and password. The upcoming webinar schedule is posted below along with the topics to be discussed. Topics are normally available for your viewing a minimum of 2 weeks prior to the webinar. At the end of each webinar we ask participating customers to email us with webinar topic suggestions at webinartopics@rm-solutions.com.

If you would like to review past webinar topics please click here.

From all of us at RMS, we hope you find the RMS Webinar program informative and useful.

Upcoming Sessions:

RMS August 2009 Webinar

  • Topics TBA

 

Past Sessions:

To view a past webinar, simply click on the webinar name and you will be redirected to the client only section of our website and asked to enter your email address and password. Once you are logged in, you will be linked to the webinar page and can view any past webinar session.

11:00 AM PST, Thursday June 11 2009

  • Pharmacy Rx User Interface -- we know that many of you are not using this important and easy to use tool

    • Looking up prescriptions and signatures

    • Customizing the viewable columns

    • Report on prescriptions in Will-Call for more than a certain period of time

    • Report on prescriptions filled but not sold

    • Will-Call Reconciliation feature and how to use it

  • New Features in V8.0

    • A/R Statement Vertical offset for printing

    • Customer Editor - Auto Credit Hold feature

  • FSA Card Processing Update -- repeat from last webinar due to importance

    • The FSA eligible field in the product manager

    • The Till

    • The receipt

    • The process

    • What if an item doesn't show as FSA eligible and I believe it is?

11:00 AM PST, Thursday April 30 2009

  • The importance of the Holding Tank
    • What is the purpose?
    • How do I use it?
    • How do I add or remove items from inventory control?

  • FSA Card Processing Update
    • The FSA eligible field in the Product Manager
    • The Till
    • The receipt
    • The process
    • What if an item doesn't show as FSA eligible and I believe it is?

11:00 AM PST, Thursday, March 26 2009 - CANCELLED

11:00 AM PST, Thursday, February 26 2009 - CANCELLED

11:00 AM PST, Thursday, January 29 2009 - CANCELLED

11:00 AM PST, Tuesday, December 30 2008 - CANCELLED

11:00 AM PST, Wednesday, November 26 2008 - Cancelled in lieu of FSA Conference Call.

11:00 AM PST, Thursday October 30 2008

  • Upgrading to V8.0
    • Changes to Employee Editor, Login and Security
    • New Auto-Hold feature in A/R
    • Minimum Signature Amount for Credit Cards
    • Signature Text for Credit Cards
  • FSA Card Processing
    • First Data (Concord EFS)
    • All other processors (interfaces via PCCharge)

11:00 AM PST, Thursday September 25 2008

  • Selling and redeeming Gift Cards -- This topic will cover the two gift card options we offer: the first using our A/R module and the second using First Data, our preferred credit card processor.
  • Delivery Module
  • FSA Card Processing Update

11:00 AM PST, Thursday August 28 2008

  • Using the Heads Down Display - used to make manual updates to the product file faster and easier
  • Promo Manager
    • Importing a promotion from a file
    • Adding items via different methods
  • Label Program
    • Creating Shelf Talkers for your sale items
  • New Module -- Advanced Gift with Purchase and Couponing
  • FSA Card Processing Update
11:00 AM PST, Thursday July 31 2008 - CANCELLED

11:00 AM PST, Thursday June 26 2008
  • Methods for creating items that do not have a barcode
    • Creating store-assigned UPCs
    • Using the item number
  • Superseding a UPC
  • Linking bonus-sizes to the regular item for inventory, purchasing & receiving
  • Using Price Groups
  • Using Equivalent Groups
  • Using Promo Manager
  • FSA Card Processing Update
11:00 AM PST, Thursday May 29 2008

  • Using system tools to find and correct database anomalies
  • Using product reports to analyze your data
  • Creating Custom Reports using the Report Builder
  • Sneak Preview of the new Receipt Editor which allows you to add unlimited text to the bottom of your receipt and make easy changes as often as you'd like
  • FSA Card Processing Update
11:00 AM PST, Thursday April 24 2008

  • Managing Your Front End - Step 3 Of 4
    • Perpetual Inventory
      • Setting Up The Min And Max For Every Item
      • Inventory Counting - Processes That Work
      • Variance Reporting
    • Moving To Min/Max Ordering From Replenishment Ordering
  • Managing Your Front End - Step 4 Of 4
    • Using Reports To Keep Your Database Clean And Accurate
    • Using Reports To Help Manage Your Product Mix - Depending On Time, We May Not Cover This Until May's Webinar
  • FSA Card Processing Update
11:00 AM PST, Thursday March 27 2008
  • Managing Your Front End - Step 1 Of 4
    •  Going Stickerless And Using Shelf Labels - The Process
      • Using Bin Locations - How And Why
      • Processing Price Update Files
        • Real Time Or Batch - Which Option Is Best For You
        • How Frequently
      • Printing Shelf Labels
      • Why You Shouldn't Manage Retail Price Changes During The Receiving Process
  • Managing Your Front End - Step 2 Of 4
    • Creating A Purchase Order Before You Have On Hand Quantities In Your System
      • Replenishment Orders
      • Using The Handheld
    • Transmitting The Order And Processing The PO Acknowledgement
    • Receiving The Purchase Order
      • Auto Receiving Vs. Scanning - Which Option Is Best For You
  • FSA Card Processing Update
11:00 AM PST, Thursday February 28 2008
  • Ephedrine / Psuedoephedrine Tracking (Requires V7.0 Or Above)
    • Downloading The Software
    • Installation And Setup
    • How To Use
    • How To Run Reports And Logs
  • Auto-Update Program
    • What It Means To You
    • How It Works
  • Credit / Debit Processing
    • Explanation Of The Industry
    • The Right Questions To Ask Your Processor

11:00 AM PST, Thursday January 31 2008
  • Introduction And Welcome
  • Using RMS Website And Client Login
    • How To Login
    • View Previous Webinars
    • Finding Login Info For Next Webinar
    • Logging Cases Online
    • Reviewing Case Statuses
    • Using Product Knowledgebase
    • Ordering Supplies Online
    • Viewing Invoices And Paying Bills
  • Backups and Nightly Reports
    • How To Verify You Have A Successful Backup
    • How To Backup Manually
    • How To Setup Nightly Reports
    • What To Do If Reports Don't Print
    • Common Issues And Resolutions