If you want to run a customer-centric pharmacy, then every detail of the customer experience matters. From big things like clinical services and nutrient depletion recommendations, to the smaller bits and pieces like the speed of a transaction and making sure a patient has all of their available prescriptions when they leave the pharmacy.
Pharmacy point-of-sale systems should have a lot of checks and balances in place to help with all of those bits and pieces. (Pharmacy POS should also help you with the big stuff too… but we’ll save that for another day.)
Functionality, such as additional prescriptions for pickup notifications for example, helps ensure that patients don’t leave without everything they need. Pharmacy POS should also help to streamline transaction flow, making checkout a quick and easy process.
Even with everything pharmacy POS can do to make transaction processing easier, there was still something missing. A potential for missed notifications and forgotten prescriptions, or transactions that take just a bit longer because of the number of prescriptions.
To fill this gap, we created a new Will Call solution that’s built-in to the RMS point-of-sale system. The goal of Will Call by RMS is to fill a need for pharmacies wanting to streamline prescription sales, and maybe clean up their pharmacy will call while they’re at it.
Here are some things to know about Will Call by RMS:
Will Call by RMS is crazy-easy.
Wil Call by RMS is designed with ease of use in mind. You simply scan multiple prescriptions into a batch and bag them up with a single label on the bag. We can help you print barcodes or review an existing barcode format if you happen to have one. Once bagged, prescriptions go into will call, ready for pickup. When your patient arrives, retrieve that single bag from will call, scan the barcode and all of the bagged prescriptions will be added to the transaction.
RMS customers get Will Call for free.
RMS’ Will Call application is included as a standard feature in every RMS system. And, of course, it’s supported by our team of US-Based Technical Specialists available 24 hours a day, 7 days a week.
We built-in flexibility.
Batch 2 prescriptions or 20; it’s completely up to you. And you won’t have to redesign your pharmacy will call to use our application. Use the storage methodology that works for your space and team.
Simple but effective. It just works.
Our will call system helps pharmacies to accomplish specific goals and alleviate pain points that would traditionally require the purchase of an expensive will call and bin management system. If what you’re looking for is a way to speed up checkout time and eliminate forgotten prescriptions, then Will Call by RMS just might be for you.
You can learn more about Will Call by RMS here or contact us to chat with one of our team members.
