Monday, January 17, Olympia WA
In October, RMS launched Live Support Chat, giving customers with quick support questions the opportunity to interact with a support technician immediately via a live chat window available at http://www.rm-solutions.com/. Since the launch, 94% of the customers that have used the service say they will use it again.
“We are extremely pleased with the results to date and encourage more of our customers to take advantage of the service which give immediate access to a technical support representative for quick “how to” questions,” said Brian Hillman, RMS’s support manager.
Live Support Chat is available from 10am Eastern to 7pm Eastern Monday through Friday. Those hours may expand as usage increases. Toll free support remains 24/7.
Live Chat allows for quick answers to how-to questions. In many cases the support tech can send the customer a detailed How-To document via the chat window.
“We are excited to offer this new service in our never ending commitment to providing the best customer experience possible,” said President & CEO Brad Jones.
If for any reason the support tech cannot assist the customer via Live Chat, a support case is immediately added to the support queue just as if the case had been entered via the company’s website or toll-free support line.