By

Karen Deckard
Motivation can be a tricky thing. It’s not always easy to overcome inertia. To leave comfort zones behind and take a step in a new direction. Especially in a day to day that’s already full to bursting, can’t it just be enough sometimes to get through the day? Unfortunately, when we can’t find professional motivation,...
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What does it mean to be “innovative” in pharmacy? For many it may bring to mind pioneering something new. To create something that’s never been done before. The lightbulb that clicks on in the middle of the night, creating a domino effect of “aha” moments. In reality, innovation doesn’t have to be nearly so dramatic....
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Leadershipinpharmacy
Last week, we talked about the concept of care in pharmacy. Something that every pharmacy has always had an abundance of. But even though care is to pharmacy what fruit and vegetables are to the food pyramid there are always new ways to elevate patient care, and become more customer-centric. Right alongside care, there’s something...
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Using POS Technology for patient care
Care is at the core of every pharmacy. It takes countless forms and manifests in different ways throughout every customer interaction. This is what pharmacy does. It isn’t just about filling a prescription. And it never has been. Pharmacy teams already do an amazing job providing excellent care to everyone who walks through their door....
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Change in business can come slowly or rapidly, but, eventually, all industries evolve to suit the new needs of their customer base. The same is true, of course, for pharmacies. Thanks to new technologies, new business practices, and new customer preferences, the very nature of the industry is changing. Pharmacy trends are inevitable –– not something...
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Free space is a valuable commodity. One that many businesses don’t have. There’s only so much you can cram into any storefront. Pharmacies often must pick and choose the best way to optimize the space they have available. Performing a calculated balancing act between product, point-of-service, and well, just room to breathe. In recent months...
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CLIMB Virtual Summit by RMS
What was the last thing you climbed? Maybe it was a stepladder to change a lightbulb. Perhaps something a bit more ambitious while completing outdoor chores? Or maybe you tackled a course in a climbing gym or roped up for a rock face challenge.  Here’s the thing about climbing. There’s always something at the top that we are trying to reach. A...
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The last couple of weeks, our posts have been all about learning. Something which we take to heart here at RMS. Not just in training on our Pharmacy POS offerings or our daily huddle meetings. Over the years, we’ve read many books as a team.Business books like “Drive” by Dan Pink or inspirational reads like...
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How do you disseminate information to your pharmacy team? Do you try to catch staff as you can? Have lengthy monthly or quarterly meetings where you pay staff extra to come in? Do you email? Rely simply on word of mouth? Let’s face it. Meetings are no one’s favorite thing. Certainly, they are a necessity...
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One of the most important investments you make in your pharmacy is the investment in team. And not just because it’s expensive to recruit and train employees when you have high turnover. Employees have the potential to define the customer experience at your pharmacy.  One bad experience can lose you a customer for good. But...
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