Category

customer service
drivingpharmacysalesthroughunconventionalmeans
Drive thru and curbside have become bread and butter for pharmacies. As well as for all kinds of retail businesses. Even as stores begin to reopen, the demand for limited contact retail interactions remains high. While drive thru and curbside keep your customers up to date on prescriptions, and likely keep you very busy, they...
Read More
New definitions to use in your pharmacy RMSPOS
There’s a scene in the movie, “The Incredibles 2” where Mr. Incredible is being defeated by his kids’ math textbook. Something to the effect of “why did they change math?” among his frustrated utterances. This week, as my own children began distance learning curriculums from their school, I began to understand his feelings.  While my...
Read More
  Last month, my kids joined a wrestling team. After breaking up skirmishes in the living room on a daily basis, we decided that if they were going to wrestle with each other anyway, they might as well learn how to do it properly. After the first few weeks of uncertainty, they’re getting into the...
Read More
  Halloween may be filled with spooky costumes, scary movies and haunted houses, but to me, Halloween doesn’t have anything on the Holiday Season. Maybe that’s partly because Halloween is immediately followed by weeks of my children having way too much fun enjoying the spoils of trick-or-treating. But mostly, it’s probably because the end of...
Read More
We can all think of negative customer service experiences. Times when a brand or company didn’t live up to our expectations or needs. It’s frustrating, because even if you don’t need support through 99% of a products life, that 1% of the time when you need it can shape how you feel about a company,...
Read More
It seems like such a short time since Memorial Day celebrations marked the beginning of summer. Suddenly it’s almost Labor Day. How did that happen? Of course, my fingers are crossed that the sunshine ignores the date for at least another few weeks, but Labor Day is always a sign that the summer is coming...
Read More
  Have you ever played a game without fully understanding the rules? Frustrating right? You get the concept and the end goal but the first time or two you play there’s confusion, arguing with team mates and opponents alike, and just a general feeling of exasperation. Whether we’re playing a board game or trying to...
Read More
A good customer loyalty program can make a world of difference in your pharmacy. But in many pharmacies, customer loyalty is thought of either as unnecessary, or representing too much effort and cost to make a difference. But is that really true? In a new article, published in this month’s Computer Talk, RMS President &...
Read More
Change is something we encourage pharmacies to do every day. Well, not so much change as improve. It can be scary to take the leap sometimes, and it’s not always easy, but the upsides are well worth the effort. At RMS, improvement is a goal that we embrace every day. Often, we’ll see those improvements...
Read More
1 2 3 15

Subscribe via Email

RMS needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.