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frequent shopper
I’m currently trying to buy a new car seat for my son.  He’s about one growth spurt from being too big for his infant car seat, and I’m just a little bit overwhelmed.  There are so many choices.  With over a dozen brands and each brand having several different models, I feel like making the...
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I recently discovered that my son is allergic to eggs, and have since realized that eggs are in practically everything.  So I embarked upon a quest down the health food aisles, looking for egg free pastas, cookies, breads and more. 
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Have you ever been in a Nordstrom store when they are having a sale?  It’s always packed.  Trying on a pair of shoes is like waiting in line for tickets to a sold out concert and there’s a hint of frenzy in the air that leads me to believe one might need self-defense training to...
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Would anyone miss you if your pharmacy shut its doors tomorrow?  We’ve seen it happen before.  One day a pharmacy is going about business as usual, and the next, their phone line is a simple message directing patients to the chain store that their prescription business has been sold to. 
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Earlier this year, I was planning a weekend getaway with a few friends.   We had our destination all picked out and were looking for a place to stay.  This is when I heard about Airbnb for the very first time, as I was treated to a passionate discourse on my friend’s recent use of the...
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Most businesses try to make the lives of their customers easier in one way or another, with varying degrees of success.  For some, it’s an active pursuit.  For others, it’s simply a by-product of the products or services that the business sells.  At RMS, for example, we actively pursue the goal of making our customers...
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When I first started at RMS, I’ll admit I didn’t really have a clear picture of just how great of a company I’d landed at and how rewarding it would be to work with independent pharmacies.  I also didn’t know just how integral a role a pharmacist can play when it comes to managing our...
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As a first time mom with 9 month old twins, this cold and flu season has been especially terrifying for me.  Every innocent cough or sniffle of the nose has me running for the thermometer and leafing desperately through the baby books.  I know this isn’t odd behavior for new moms, so even though I...
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Today’s consumer is complicated.  They expect more than ever before, and that’s not going to change anytime soon.  And to succeed, I think it probably goes without saying that you have to please an ever more demanding customer base.  But how do you do that?  It’s not just about good customer service, or convenience or...
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Most independent pharmacies do business in a community where they face competition from at least one chain pharmacy or box store.  Of course there are exceptions to this.  Some towns are small enough and isolated enough that the local independent pharmacy is the go to business in town for prescriptions, OTC’s, beauty supplies and more....
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