Category

pharmacy point-of-sale
If you were given a 1000 piece puzzle, how long would it take you to put it together? What about if you were given no idea what image you are supposed to have at the end? How much longer would the task take? Would you even be able to finish? It’s much easier to achieve...
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  Last month, my kids joined a wrestling team. After breaking up skirmishes in the living room on a daily basis, we decided that if they were going to wrestle with each other anyway, they might as well learn how to do it properly. After the first few weeks of uncertainty, they’re getting into the...
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  Halloween may be filled with spooky costumes, scary movies and haunted houses, but to me, Halloween doesn’t have anything on the Holiday Season. Maybe that’s partly because Halloween is immediately followed by weeks of my children having way too much fun enjoying the spoils of trick-or-treating. But mostly, it’s probably because the end of...
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  The world of pharmacy point-of-sale is definitely unique. Working in this sector is the quintessential definition of a niche market. I’m often met by blank stares or questioning looks when I answer the question of “what do you do for work?” Even as I close 11 years with RMS, I still have not perfected...
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Do you ever feel like retailers expect us to celebrate all the fall and winter holidays all at once? I’ve barely got a grasp on Halloween and haven’t even thought about Thanksgiving. That doesn’t stop the world of retail from counting down the days until Black Friday. Tempting us to browse, impulse buy and get...
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I Give up. Summer is definitely over. If the overnight low temperatures and early snow in the mountains of Washington State weren’t enough to convince me, the arrival of October with it’s pumpkin patches, and impending sense of not having enough time to get everything done, have certainly changed my mind.  Which means for retailers,...
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  If someone were to ask you if your pharmacy business could be replaced, what would you say? “Sure, just drop in any old pharmacy in this spot and my customers absolutely won’t notice!” Not a chance right? Because your business is unique and the relationships you build with patients are powerful. There is always...
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We can all think of negative customer service experiences. Times when a brand or company didn’t live up to our expectations or needs. It’s frustrating, because even if you don’t need support through 99% of a products life, that 1% of the time when you need it can shape how you feel about a company,...
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