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Change in business can come slowly or rapidly, but, eventually, all industries evolve to suit the new needs of their customer base. The same is true, of course, for pharmacies. Thanks to new technologies, new business practices, and new customer preferences, the very nature of the industry is changing. Pharmacy trends are inevitable –– not something...
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Free space is a valuable commodity. One that many businesses don’t have. There’s only so much you can cram into any storefront. Pharmacies often must pick and choose the best way to optimize the space they have available. Performing a calculated balancing act between product, point-of-service, and well, just room to breathe. In recent months...
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What was the last thing you climbed? Maybe it was a stepladder to change a lightbulb. Perhaps something a bit more ambitious while completing outdoor chores? Or maybe you tackled a course in a climbing gym or roped up for a rock face challenge.  Here’s the thing about climbing. There’s always something at the top that we are trying to reach. A...
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The last couple of weeks, our posts have been all about learning. Something which we take to heart here at RMS. Not just in training on our Pharmacy POS offerings or our daily huddle meetings. Over the years, we’ve read many books as a team.Business books like “Drive” by Dan Pink or inspirational reads like...
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How do you disseminate information to your pharmacy team? Do you try to catch staff as you can? Have lengthy monthly or quarterly meetings where you pay staff extra to come in? Do you email? Rely simply on word of mouth? Let’s face it. Meetings are no one’s favorite thing. Certainly, they are a necessity...
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One of the most important investments you make in your pharmacy is the investment in team. And not just because it’s expensive to recruit and train employees when you have high turnover. Employees have the potential to define the customer experience at your pharmacy.  One bad experience can lose you a customer for good. But...
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Every pharmacy has a brand. Whether it’s actively cultivated or created through general perception, your brand is an important part of your pharmacy business. But what is a brand? A logo? A product? If you look it up, you’ll find several different definitions. Pushing aside the ones that pertain to cattle, you get to some...
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Let’s face it. Any brick and mortar pharmacy deals with a constant elephant in the room these days. Or maybe two or three such elephants. The challenge to stand out from competitors. The tough task of maintaining patient and employee safety. And perhaps the biggest figurative pachyderm intruder, the big bad online retailers.  Just how...
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Last week, we talked about using Point-of-Sale Data in your pharmacy.  Robust reporting and monitoring of key areas can tell you not only when you need to take action, but also help you understand what direction to go. One area that you may focus on in your pharmacy is how you manage inventory with pharmacy...
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Sometimes, we are presented with obvious signs that action is needed. Like when the lawn transitions from slightly unruly to desperately in need of mowing. Or when the kid comes downstairs in pants that used to fit yesterday, but are now hovering above ankle height. In these cases, the data we need to make a...
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