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Quality customer service is crucial to the success of pharmacy business. Indeed, how a company manages the customer experience and prove to be the difference between growth or a rut. Pharmacy leaders that prioritize pharmacy customer service (or as we like to call it, customer centricity) and take action to improve customer experiences set their...
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So much of independent pharmacy is about community. The customers who come in like clockwork for their prescriptions and a chat with the team. Those loyal customers are amazing. We all know word of mouth is a powerful tool for earning new customers. We also know that competition is fierce and coming from more places...
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Building a successful pharmacy business requires building an outstanding pharmacy team. A team full of engaged, empowered employees who want to, and are capable of, doing their absolute best every single day. This dream team is achievable. No matter how big or small your pharmacy is. But it starts at the very top.  This quote...
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If you want to run a customer-centric pharmacy, then every detail of the customer experience matters. From big things like clinical services and nutrient depletion recommendations, to the smaller bits and pieces like the speed of a transaction and making sure a patient has all of their available prescriptions when they leave the pharmacy. Pharmacy...
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May is mental health awareness month. A topic which is so important for all of us to take notice of. For ourselves, family, and friends certainly. But also, for employees. After all, employees are the most valuable asset your pharmacy has so it makes sense for pharmacy leadership to take steps that help pharmacy teams...
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CLIMB Virtual Summit by RMS
In October of 2020, RMS launched the CLIMB webinar series to help pharmacies become more profitable and customer centric. Not by using pharmacy point-of-sale (although you can find plenty of content about that particular topic on the RMS website) but through education on care, leadership, innovation, motivation and balance. Every month we invite pharmacists and...
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We’re always looking for new ways to improve pharmacy profitability. Whether it’s something completely new, or a fresh take on an old concept, the battle to innovate for higher pharmacy profits is never ending. We’ve had the opportunity to work with a lot of amazing industry experts, discussing all kinds of ways that pharmacies can...
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Why Your Pharmacy Should Decouple Pricing From Receiving Before pharmacy point-of-sale was commonplace for pharmacies, pricing and receiving were always completed in tandem. When you received your totes full of products those totes also contained item stickers. Your receiving process was simple, but time consuming. You’d take the item, put the included item sticker on...
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At RMS, we’re inspired by the amazing work of pharmacies across the United States.  Getting to hear stories of pharmacy teams that go above and beyond in their communities and having the opportunity to play even a small role in those stories is honestly one of the best things about what we do every day....
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“People show up and do the best they can given what they know, given how empowered they are, given your organizations mission vision and values.” This quote comes from one of RMS’ vey first CLIMB presentations hosted by the amazing Terri Norvell. Terri is a Certified Business Growth Specialist and If you’ve never watched one...
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