In any organization, the people that answer the phone when a customer calls have a lot of responsibility. The feelings created during that first conversation can set the stage for the entirety of a business relationship. At RMS, we are lucky to have a fantastic team that answers our incoming calls and makes sure our customers get directed to the right people to help them with whatever they need. From my office, I can often hear the great conversations that our admin staff get to have with our customers. It’s clear that they are passionate about what they do.
If you’ve called in over the past couple of weeks, you may have encountered a new voice on the phone. That’s because we recently welcomed a new Administrative Assistant to our team. Although John hasn’t been with us for long, he’s already become a part of the RMS family and we are so excited to have him join the staff.
Because John’s voice will often be the first voice you hear when you call RMS, I wanted to give our awesome blog readers the opportunity to get to know him a little better. After I told him this and asked him for a few details to share (all the while smiling sweetly – like being thrown into the spotlight after only a week at work is no big deal), I thought I might get the standard “get to know you answers.” But what I got from John is the perfect example of why we are overjoyed to have him on the team.
John doesn’t come from a traditional retail or administrative background. Instead, he spent the last 16 years working as a picture framer, both in a retail setting providing custom framing solutions, and managing a custom framing production department that served 26 retail locations. Setting work history aside, John’s list of hobbies are enough to peak anyone’s interest. If you don’t believe me, just ask the fake pen pal named Yuri that he wrote to in Russian for an entire year while learning the language. (Nope, he’s not kidding. I asked.) John also has his pilot’s license. During a flight license check, he was receiving detailed maneuvering instructions by an intimidating instructor. As he was getting these directions, John actually had the audacity to tell his instructor to “stand-by”, all while climbing out of a busy airport. This earned John dinner that evening, on his instructor, because he liked John’s style.
We’re pretty sure that you’ll be a fan of John too, and hope you’ll take a few seconds to welcome him to the RMS family next time you call in. Although new to the pharmacy industry, John says he’s “looking forward to learning more about the pharmaceutical industry, the people that keep medications accessible to the public, and the technology that helps make it all to happen.”