Have you ever been reading an article online and had an ad or news story start to auto-play when you weren’t expecting it? Most all of us have had...
Here I am speaking at last week’s PDS Conference in Orlando.
The level of customer service that your pharmacy provides plays a major role in the overall success of your business. A exceptional customer...
Rules, regulations and sales restrictions are nothing new to pharmacies. They are just a part of how you do business. Still, it’s nice to find a way...
4 years ago, I bought a new car. It had all the bells and whistles and the all-important (at the time) moon roof. I was pretty happy with it. At...
Reading every email in your in-box and getting through every article that comes across your desk is next to impossible. There are days when we just...
There’s undoubtedly something we’d like more time for in our lives. More time with family. More time to go on vacations. Maybe just more time to work...
Here are three simple changes that can make the difference between frustration and satisfaction.
Last Thursday, the groundhog saw his shadow and unwittingly forecasted a winter that will last 6 more weeks. Consequently, I spent the day feeling...
In 2016, pharmacists were once again labeled as the second most trustworthy professionals. Further proof that people in general understand the same...
At home, you probably have batteries, lightbulbs, extra rolls of paper towels and tissues. Lots of things that it just makes sense to have spares of....
Over the 10+ years I’ve worked at RMS, smaller pharmacies continually bring up the concern that they are too small to benefit from POS. They feel...
My microwave drives me crazy. Of course, it beeps as expected when it’s finished its cooking cycle. But then it beeps again, loudly and repetitively...
Social media isn’t anything new. And knowing that it’s an important way to market your business, gain new customers and increase customer loyalty,...
As we reach the middle of January, we know that many pharmacies are interested in knowing the latest information on EMV.
