If you described me as verbose, it would probably be an understatement. I talk quite a bit. At work, I’m often on the phone with customers and...
We have all been there: You draw up to-do list after to-do list. You have many things to finish, yet when one item is checked off, two more are...
My 18 month old son wanders into my home office. He stacks the dog dishes neatly, closes the door to the dog crate, and proudly brings me things that...
October 1st is almost upon us and with it comes the official liability shift date for EMV. Because there continues to be a large amount of...
How effective your employees are can make a huge difference when it comes to how satisfied customers are with your pharmacy services. For your...
In 2012, a study showed that 42% of people with mobile phones reached for them when bored. In 2014, another study revealed that the average smart...
Live in the moment. Engage. Connect. These are just a few buzz words you’ll see in most any customer service self-help book. Seems like good advice....
Taking the stairs is good for you. A study at Duke University showed that ditching the elevator or escalator in favor of the stairs helped to reduce...
In the category of things my mother told me (that I didn’t believe at the time, but now completely understand) is this saying: “It’s the little...
Because of today’s holiday to celebrate America’s employees, I wanted to take the time to wish everyone a Happy Labor Day, and hope you are doing...
In the pharmacy world, there are more acronyms than one can easily keep track of. And new ones pop up every day. So while I’m reluctant to add...
As I enjoy my much needed Monday morning coffee, I thought I’d share with you some inspirational quotes to get your week started. Mondays are always...
Every week when I sit down to write this blog, I think about how independent pharmacies can win out against some pretty fierce competition. All the...
“Loyalty programs cut in to already thin margins.” That’s the perception that so many independent businesses have, but the potential benefits and...
Many independent retail pharmacies carry a large number of back to school essentials. Here are a few things to try to drive sales.
