In the category of things my mother told me (that I didn’t believe at the time, but now completely understand) is this saying: “It’s the little...
Because of today’s holiday to celebrate America’s employees, I wanted to take the time to wish everyone a Happy Labor Day, and hope you are doing...
In the pharmacy world, there are more acronyms than one can easily keep track of. And new ones pop up every day. So while I’m reluctant to add...
As I enjoy my much needed Monday morning coffee, I thought I’d share with you some inspirational quotes to get your week started. Mondays are always...
Every week when I sit down to write this blog, I think about how independent pharmacies can win out against some pretty fierce competition. All the...
“Loyalty programs cut in to already thin margins.” That’s the perception that so many independent businesses have, but the potential benefits and...
Many independent retail pharmacies carry a large number of back to school essentials. Here are a few things to try to drive sales.
In the year 2000, 48% of American adults said they didn’t use the internet. Care to hazard a guess as to what that number is now? In the last 15...
It’s been a long 2 weeks since I’ve been in the office, but boy has it been time well spent. For those of you who I had a pleasure to speak with at...
Last week, I talked about how leadership can impact the overall customer experience in your pharmacy. A good boss can make or break the success of a...
I inheritated an affinity for cooking and baking from my mother. I’m certainly not an expert chef, but I enjoy sharing home cooked meals with family...
Earlier this week I posted a short article on how perfection has become the new standard in customer service. More and more, it seems that companies...
When you make a big purchase, like a car for example, you often get a survey call a week or two later. Your sales representative will often prepare...
We’ve all heard the expression “use it or lose it” in many different contexts. Believe it or not, it’s a very powerful marketing technique. This is...
Now more than ever before, quality customer service is crucial to a business’s viability. Indeed, how a company manages the customer experience can...
