Last week, I talked about how leadership can impact the overall customer experience in your pharmacy. A good boss can make or break the success of a...
I inheritated an affinity for cooking and baking from my mother. I’m certainly not an expert chef, but I enjoy sharing home cooked meals with family...
Earlier this week I posted a short article on how perfection has become the new standard in customer service. More and more, it seems that companies...
When you make a big purchase, like a car for example, you often get a survey call a week or two later. Your sales representative will often prepare...
We’ve all heard the expression “use it or lose it” in many different contexts. Believe it or not, it’s a very powerful marketing technique. This is...
Now more than ever before, quality customer service is crucial to a business’s viability. Indeed, how a company manages the customer experience can...
I’d be pretty willing to bet that if your independent pharmacy carries sunscreen, it’s been a pretty big seller of late. (Especially if you happen to...
Here are a few important items to take into consideration about consumer psychology when it comes to choice.
I recently discovered that my son is allergic to eggs, and have since realized that eggs are in practically everything. So I embarked upon a quest...
Earlier this week I posted a short article about the damage that making a change based solely upon anticipation can do. In other words, failure to...
You’re in your car at a stoplight. There are 4 or 5 cars in front of you and you’ve been waiting a couple of minutes. It’s probably close to time for...
Are you an Apple or a PC? Do you use an IPhone’s or Android? These questions are like the new personality quiz. I don’t have an iPhone. Yes, my...
This week I ran across an article about a new business that turns vans into mobile offices. Complete with wi-fi, phone, touch screens and noise...
Have you ever been in a Nordstrom store when they are having a sale? It’s always packed. Trying on a pair of shoes is like waiting in line for...
It’s getting hot out there, which made me start thinking of cooler days. This led me to think of today’s article. I’d like you to try a little...
