In the year 2000, 48% of American adults said they didn’t use the internet. Care to hazard a guess as to what that number is now? In the last 15...
It’s been a long 2 weeks since I’ve been in the office, but boy has it been time well spent. For those of you who I had a pleasure to speak with at...
Last week, I talked about how leadership can impact the overall customer experience in your pharmacy. A good boss can make or break the success of a...
I inheritated an affinity for cooking and baking from my mother. I’m certainly not an expert chef, but I enjoy sharing home cooked meals with family...
Earlier this week I posted a short article on how perfection has become the new standard in customer service. More and more, it seems that companies...
When you make a big purchase, like a car for example, you often get a survey call a week or two later. Your sales representative will often prepare...
We’ve all heard the expression “use it or lose it” in many different contexts. Believe it or not, it’s a very powerful marketing technique. This is...
Now more than ever before, quality customer service is crucial to a business’s viability. Indeed, how a company manages the customer experience can...
I’d be pretty willing to bet that if your independent pharmacy carries sunscreen, it’s been a pretty big seller of late. (Especially if you happen to...
Here are a few important items to take into consideration about consumer psychology when it comes to choice.
I recently discovered that my son is allergic to eggs, and have since realized that eggs are in practically everything. So I embarked upon a quest...
Earlier this week I posted a short article about the damage that making a change based solely upon anticipation can do. In other words, failure to...
You’re in your car at a stoplight. There are 4 or 5 cars in front of you and you’ve been waiting a couple of minutes. It’s probably close to time for...
Are you an Apple or a PC? Do you use an IPhone’s or Android? These questions are like the new personality quiz. I don’t have an iPhone. Yes, my...
This week I ran across an article about a new business that turns vans into mobile offices. Complete with wi-fi, phone, touch screens and noise...
