Feb 7, 2011, Olympia, WA The Roadshow http://www.rms-ontheroad.com/ is a grassroots customer service campaign that will take RMS Vice President of Operations, Chris Gage, around the country for the next 2 years in her RV to personally meet our customers. The goal is to ensure we truly hear, understand and address their needs.
While technology has improved our lives and businesses in many ways, it has also created communication barriers. Anyone who uses email has probably experienced a situation where their words were misunderstood or their messages went unread. The Roadshow pays tribute to “old school” service where nothing could replace actually standing inside the walls of your customer’s business, having a face to face conversation and then shaking hands until next time.
The idea for the Roadshow was conceived by Chris in April of 2010 after completing a personal and professional development program called “Live a Thousand Years”. RMS’ CEO Brad Jones had seen the creator of the program, Giovanni Livera, perform at a pharmacy industry trade show and was so inspired that he gave all employees at RMS the program and served as a mentor to see them through it. From this, Chris was able to envision a plan where she could combine her personal goal of seeing the country with her professional goal of establishing stronger relationships with her customers. She presented this plan to Brad in May of 2010 and by October she had sold her house and moved into the 40 foot RV she now calls home and office.