Here are 4 ways you can show customers that you are committed to providing the best possible customer experience.
The outdoor retailer, REI, recently announced that all of its locations would be closed the day after Thanksgiving, giving employees a paid day off...
Old school vs. new school is an age old question. Is it better to stay old fashioned and stick with what works? Or should you take a risk and try...
This weekend I took my kids to the pumpkin patch. At 18 months old, this was their very first pumpkin hunting adventure and I wanted it to be...
If you described me as verbose, it would probably be an understatement. I talk quite a bit. At work, I’m often on the phone with customers and...
In 2012, a study showed that 42% of people with mobile phones reached for them when bored. In 2014, another study revealed that the average smart...
Live in the moment. Engage. Connect. These are just a few buzz words you’ll see in most any customer service self-help book. Seems like good advice....
In the category of things my mother told me (that I didn’t believe at the time, but now completely understand) is this saying: “It’s the little...
Because of today’s holiday to celebrate America’s employees, I wanted to take the time to wish everyone a Happy Labor Day, and hope you are doing...
In the pharmacy world, there are more acronyms than one can easily keep track of. And new ones pop up every day. So while I’m reluctant to add...
As I enjoy my much needed Monday morning coffee, I thought I’d share with you some inspirational quotes to get your week started. Mondays are always...
Every week when I sit down to write this blog, I think about how independent pharmacies can win out against some pretty fierce competition. All the...
“Loyalty programs cut in to already thin margins.” That’s the perception that so many independent businesses have, but the potential benefits and...
Many independent retail pharmacies carry a large number of back to school essentials. Here are a few things to try to drive sales.
In the year 2000, 48% of American adults said they didn’t use the internet. Care to hazard a guess as to what that number is now? In the last 15...
