Last week, I talked about how leadership can impact the overall customer experience in your pharmacy. A good boss can make or break the success of a...
I inheritated an affinity for cooking and baking from my mother. I’m certainly not an expert chef, but I enjoy sharing home cooked meals with family...
Earlier this week I posted a short article on how perfection has become the new standard in customer service. More and more, it seems that companies...
When you make a big purchase, like a car for example, you often get a survey call a week or two later. Your sales representative will often prepare...
We’ve all heard the expression “use it or lose it” in many different contexts. Believe it or not, it’s a very powerful marketing technique. This is...
Now more than ever before, quality customer service is crucial to a business’s viability. Indeed, how a company manages the customer experience can...
Here are a few important items to take into consideration about consumer psychology when it comes to choice.
I recently discovered that my son is allergic to eggs, and have since realized that eggs are in practically everything. So I embarked upon a quest...
Have you ever been in a Nordstrom store when they are having a sale? It’s always packed. Trying on a pair of shoes is like waiting in line for...
Would anyone miss you if your pharmacy shut its doors tomorrow? We’ve seen it happen before. One day a pharmacy is going about business as usual, and...
Earlier this year, I was planning a weekend getaway with a few friends. We had our destination all picked out and were looking for a place to stay....
Summer is coming. For most people this means putting away the sweaters, opening the sunroof on the way to work and firing up the grill for the first...
Most businesses try to make the lives of their customers easier in one way or another, with varying degrees of success. For some, it’s an active...
When I first started at RMS, I’ll admit I didn’t really have a clear picture of just how great of a company I’d landed at and how rewarding it would...
People generally need more than they think they do. That’s the principle behind the sales training at the Container Store. It’s a strategy meant to...
