Live in the moment. Engage. Connect. These are just a few buzz words you’ll see in most any customer service self-help book. Seems like good advice....
In the category of things my mother told me (that I didn’t believe at the time, but now completely understand) is this saying: “It’s the little...
In the pharmacy world, there are more acronyms than one can easily keep track of. And new ones pop up every day. So while I’m reluctant to add...
As I enjoy my much needed Monday morning coffee, I thought I’d share with you some inspirational quotes to get your week started. Mondays are always...
Every week when I sit down to write this blog, I think about how independent pharmacies can win out against some pretty fierce competition. All the...
Many independent retail pharmacies carry a large number of back to school essentials. Here are a few things to try to drive sales.
It’s been a long 2 weeks since I’ve been in the office, but boy has it been time well spent. For those of you who I had a pleasure to speak with at...
Last week, I talked about how leadership can impact the overall customer experience in your pharmacy. A good boss can make or break the success of a...
I inheritated an affinity for cooking and baking from my mother. I’m certainly not an expert chef, but I enjoy sharing home cooked meals with family...
Earlier this week I posted a short article on how perfection has become the new standard in customer service. More and more, it seems that companies...
When you make a big purchase, like a car for example, you often get a survey call a week or two later. Your sales representative will often prepare...
Now more than ever before, quality customer service is crucial to a business’s viability. Indeed, how a company manages the customer experience can...
Here are a few important items to take into consideration about consumer psychology when it comes to choice.
I recently discovered that my son is allergic to eggs, and have since realized that eggs are in practically everything. So I embarked upon a quest...
Have you ever been in a Nordstrom store when they are having a sale? It’s always packed. Trying on a pair of shoes is like waiting in line for...
