Like any company that wants to be successful, you strive to make your customers happy. It can sometimes be a daunting task, and you can’t please everyone, no matter how hard you try. And like most companies, we even have a few customers that we wish we could just tell them to go kick rocks. But even these customers we look at as “challenge accepted” and see if we can get them turned around.
At RMS, we pride ourselves it going the extra mile to help customers, regardless of where the fault lies. Recently, I read about a customer satisfaction story where one of our techs went out of their way to assist a pharmacy customer with their IVR system, as it was causing issues with their network. Now, we’re not in the business of IVR, but this is a good example of the kind of service our customers receive, and this is not the only example. Here are a few comments we’ve received about our service and support:
“Our previous POS system had no customized features for pharmacies. Plus, it was from a big corporation; we felt like a tiny blip on their screen. The RMS crew is friendly and timely in working with us to solve any issues that arise. And they are very responsive when we have feedback for them about the software. RMS has helped us to streamline things and to be more efficient. For us, greater efficiency means greater profits.”
Dirk White, NCPA Independent Community Pharmacist of the Year 2007 and Good Neighbor Pharmacy of the Year 2014, Harry Race and White’s Pharmacy, Sitka, AK
“No matter how many times we call, no matter the problems we have that we need your assistance with…everyone at RMS is always helpful and patient….Thank you for that!!”
Kellie Adele, Business Manager, Marmaduke Family Pharmacy
You can read more kind sentiments from our customers here. It doesn’t get said enough – we love our customers, if for no other reason than we share the same passion about making pharmacies successful and profitable. It’s even part of our mission statement – “Making our clients the most profitable and customer-centric in the industry.” As you can see by the image above, we measure everything we do by these 7 words – admittedly, we don’t always succeed in doing this, but that allows for us to reevaluate processes, and continually make improvements. To our customers, we want to say thank you for allowing us to be a part of your success, and for those considering RMS, please reach out to us and let’s see if we’d be a good fit for you!