-Will Bowen – Bestselling author and creator of the Complain Free Movement
-Colin Cowherd – Sports personality and bestselling author
-Dr. Emily Johnston – Physician and climbing expert
… and a special panel on overcoming challenges in your pharmacy business!
It’s all about eCommerce and making your pharmacy more profitable by increasing your reach and sales.
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Will Bowen is the founder of the Complaint Free Movement with over 12 million followers worldwide. Will is a humorous motivational speaker, a #1 International Bestselling author, an award-winning trainer, the 2016 Purdue University Executive in Residence, and he’s the world authority on complaining – why people complain, what’s wrong with complaining, and how to get ourselves and others to stop.
Will has been featured on Oprah, Dr. Oz, Forbes, NBC’s Today Show, The Wall Street Journal and many others.
In July 2006, Will Bowen handed out 250 purple bracelets inviting people to use them as a tool to stop complaining.
Will’s idea EXPLODED around the world and, to date, more than 12 million of his purple Complaint Free bracelets have been distributed to people in 106 countries.
Maya Angelou provided the forward to Will’s #1 International Bestselling book, A Complaint Free World, which has sold more than 3 million copies in 30 languages and is required reading at many universities and businesses.
Thousands of companies worldwide have used Will’s Complaint Free business program to increase productivity, improve communication, and raise morale.
Dr. Emily Johnston
Physician and mountaineer
Dr. Emily Johnston is a full-time badass. She is one of International Mountain Guides’ few well-seasoned, female climbing guides and has decades of experience in the areas of climbing and medical expertise—she also holds the title of being the first woman to guide an all-women’s climb up Denali, which is the tallest peak in North America, and is one of only two women in the world certified to be a guide on Mt. Everest.
Emily began climbing at age 12, had summited Glacier Peak by the time she was 13, and climbed the North Cascades of Washington, Oregon and British Columbia all through her teens. After graduating from Middlebury College with a degree in Biology, Emily worked as a river guide on the Snake and then became a guide for Outward Bound in Joshua Tree and Central Oregon. In 1987, she started ski patrolling in Idaho. Then, in 1989, she took her skills to Mt. Rainier. Since then, her guiding adventures have taken her all over the world to places like Alaska, Antarctica and the Himalayas.
At age 39, Emily began her first year of medical school at the University of Washington School of Medicine. She graduated at 44 and went on to complete her residency at the Oregon Health & Science University (OHSU) in Portland, OR by age 47. During her residency, she did medical work in Nepal and the Republic of the Congo. She also designed and conducted a research project on Denali, where she measured the effects of carbon monoxide in tents where people were cooking.
In 2015, Emily was on an excursion to summit Mt. Everest when an earthquake and subsequent avalanche wreaked havoc on her campsite. Her personal account of surviving the avalanche is featured in a piece she wrote for SELF that was published May 5, 2015. As both a seasoned mountain guide and ER doctor, it was one of the most challenging moments in both of her careers as she found herself pulled between her mountain guide duties and her urge, as a medical professional, to help the injured.
Today, Emily works at Madigan Army Medical Center in Fort Lewis just outside of Tacoma, Washington. At age 51, she is the oldest woman working on Mount Rainier, where she guides and serves as medical director for International Mountain Guides. She teaches courses on international mountain medicine and advanced wilderness life support, and she consults with the Mount Rainier National Park to streamline their rescue protocol.
Despite her impressive accomplishments, Emily is extremely humble. She lives in a tiny house on wheels on a quaint piece of property she owns in central Washington and spends her free time white water rafting and biking.
Sports Personality & Bestselling Author
Colin Cowherd, one of the most thought-provoking sports hosts in the country, joined FOX Sports and Premiere Networks in September 2015 as a television, radio and digital personality.
Cowherd’s three-hour sports talk program, THE HERD WITH COLIN COWHERD, airs simultaneously on FS1 and the FOX Sports Radio Network on weekdays. THE HERD is also available on www.FOXSportsRadio.com, www.FOXSports.com and has a dedicated iHeartRadio station, available live and throughout the day. Cowherd also appears on FOX NFL KICKOFF, the Sunday morning NFL pregame show leading into FOX NFL SUNDAY, and contributes to coverage of many of FOX Sports’ marquee events.
Cowherd was host of ESPN Radio’s “The Herd with Colin Cowherd,” airing nationally weekdays and simulcast on ESPNU. Before joining ESPN, Cowherd hosted a popular three-hour morning drive program, “The Herd,” at KFXX 910-AM in Portland, Ore.
Cowherd also hosted “Colin’s New Football Show” on ESPN2 in 2013 and 2014, in addition to a variety of programs on ESPN2, ESPNU and ESPN Classic. He was the original co-host of “SportsNation” on ESPN2. Cowherd joined ESPN Radio in 2004 when his program launched as an hour-long broadcast on the West Coast. He also anchored weeknight sports and Sports Sunday for KGW Northwest NewsChannel 8. Cowherd’s rise in the industry also includes serving as sports anchor at Tampa’s WTVT-TV, where he received a local Sports Emmy for “Buc Sunday,” and as sports director at KVBC-TV in Las Vegas, where he earned multiple Nevada Sportscaster of the Year awards. He began his career as the play-by-play voice for the Pacific Coast League’s Las Vegas Stars baseball team.
In 2013, Cowherd’s first book, “You HERD Me!” was a New York Times bestseller, spending five weeks on the list in hardcover. His second book, “Raw: My 100% Grade-A, Unfiltered, Inside Look at Sports,” was released in October 2015. In August 2015, Rogue Ales & Spirits, based in Newport, Ore., partnered with Cowherd to release “Blunt N’ Bitter” microbrew – the official beverage of Cowherd and THE HERD.
A native of Grayland, Wash., Cowherd graduated in 1985 from Eastern Washington University, where he got his broadcasting start. He resides in Los Angeles with his wife, Ann, and has two children.
RMS Founder & CEO
Brad’s lifelong passion for pharmacy began in his parents drug store in Westport Washington where he grew up and worked until departing to attend the United States Air Force Academy. He went on to become a C-141 pilot and eventually a T-37 instructor pilot.
Eventually, the world of pharmacy called again and Brad soon recognized a need in the pharmacy industry. In 1998 Brad founded Retail Management Solutions. Embarking on a journey to help pharmacies be more profitable and more customer-centric. Leveraging technology based tools and expert training to help pharmacy businesses succeed. RMS pioneered the pharmacy system integrations, creating a standard that remains in use to this day. RMS customers were also the first pharmacies in the country to be able to capture signatures electronically.
Today, Brad continues to lead RMS in their mission to make every pharmacy more profitable and customer centric. This mission forms the foundation for the CLIMB Webinar Series.
Care is at the foundation of every pharmacy. Care for patients, staff, and community. Learn how to approach this concept in brand new ways and strengthen the bonds your pharmacy has built.
Leadership takes many different forms. Every member of the pharmacy team has the capacity to build leadership skills. Learn how to take the concept of leadership beyond traditional perception and lead not just a pharmacy team, but an entire community.
Change is opportunity, and innovation is the way to seize that opportunity. Learn how to create innovation in every customer interaction. From unique services to new technology
Simply believing that we can achieve something is half of the battle. Before we can figure out the how, we have to understand the why. That’s where motivation comes into play. Discover how to motivate your team, reframe challenges, and look at your pharmacy business from a new perspective
When the juggling act played between business, family and community seems to overwhelm us, stop juggling and learn to balance instead. Find out how investing in team, technology, and education can teach this fundamental, but often overlooked skill.