At RMS, we want you to have the best customer experience both before, and after, your system purchase. To achieve this, we are continually evaluating our support offerings to be unmatched in the industry.
As an RMS customer, you will enjoy:
24/7 tech support 363 days per year
Real time chat support
Real time chat support with a live support tech during business hours (see if the “Live Help” icon is lit up at the top of the page
Specialized support utilities
Specialized support utilities that monitor the health of your system, both hardware and software, and alert us before you may even be aware, that something needs to be addressed. These same utilities allow us to connect remotely to address any issues or questions you may have.
Newsletters sent monthly
Newsletters sent monthly with news and updates on your system, with tips and tricks and advice to make your RMS experience the best it can be
Bi-annual customer service calls
Bi-annual customer service calls to check in with you to make sure our solutions and service are meeting your expectations
Mobile App to keep in touch with RMS
Mobile App to keep in touch with RMS (Apple iOS and Android), log support calls, and access our blog!
Live customer social forum
Live customer social forum to discuss and chat with other RMS users and RMS staff to learn from each other, and ultimately, to take your RMS experience to the next level!
Increase Customer Retention
Learn how to increase customer retention in your pharmacy.