Our customer feedback says it all.
We’re grateful for all the kind words our customers have said about us over the years. We truly believe that in order for us to be successful, our customers need to be successful. We consider ourselves to be a partner in your business. This is why we are continually investing in new ways to enhance our customer experience, whether that is through our 24/7 technical support, our live chat support capabilities, leveraging our advanced customer support software that allows us to be proactive in responding to customer needs, and more.
“RMS has provided us with needed functionality by providing us with a centralized database. All items, costs and pricing are at our fingertips. New items are added quickly and information is accessed easily. Our pricing issues have been greatly reduced. With over 15 stores, having a common database makes it easy for our customers to shop at any one of our locations. Having centralized accounts receivable streamlines the entire process. In the long term, we expect to greatly improve our efficiency. Doing business with RMS is like working with friends and family. As a group, they are professional, reactive, and are quick to work out issues. As each month passes, we are making great strides in creating a POS system that is just right for where we want to be.”
“We’ve had the Star-Plus POS system from RMS since 2002. Adding RxLoyaltyGenius helped us capitalize on the resulting consumer data. Thanks to this, we are retaining consumers and gaining new ones. The loyalty program automatically mails gift card rewards as they are earned. It also enables us to identify purchasers to receive specific promotional messages, as well as to provide incentives for customers who bring their friends to us. The real beauty is that all the data is gathered invisibly, and the software provides the analytics to help direct our marketing efforts. This is a stellar marketing program that delivers even more ROI from the POS system.”
“The RMS POS System has made a tremendous difference in the way we do business. We’re able to solve both internal and external issues very quickly due to electronic signature capture. The inventory control feature is a fantastic tool. We never run out of product, and we can see clearly how a certain area of the store is doing and respond accordingly. Our previous POS system had no customized features for pharmacies. Plus, it was from a big corporation; we felt like a tiny blip on their screen. The RMS crew is friendly and timely in working with us to solve any issues that arise. And they are very responsive when we have feedback for them about the software. RMS has helped us to streamline things and to be more efficient. For us, greater efficiency means greater profits.”
“Transactions are speedy and accurate. All items check out by a barcode scan, which is a breeze. The setup for FSA card transactions was quick and simple. I haven’t seen a single card denied. We get immediate approvals, while our patients get detailed documentation on their receipts. Best of all, we can focus more on patients’ needs and concerns, rather than on our documentation, because the register and its electronic signature capture handle so much of that. Star-Lite was a smart and easy way for us to go.”
